Bequestly is committed to handling your personal information with care. This policy explains what information we collect, how we use it, and how we keep it safe. We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
1. Who We Are
About Bequestly
Bequestly is a studio based at 7 Lebuh Pantai, 10300 George Town, Pulau Pinang, Malaysia. We offer estate document organisation services and family heritage workshops. We are the data controller for the personal information you provide to us.
You may contact us regarding privacy matters at:
- Email: [email protected]
- Phone: +60 4 2641 8593
- Post: 7 Lebuh Pantai, 10300 George Town, Pulau Pinang, Malaysia
2. What We Collect
Information We Receive
We collect personal information when you:
- Submit a contact or enquiry form on our website
- Call or email us directly
- Attend one of our workshops or programmes
- Visit our website (through cookies and analytics tools)
The types of information we may collect include:
- Your name and the names of family members you mention in context of a session
- Your email address and phone number
- Information you share in messages or during sessions relevant to your heritage record project
- Technical data such as IP address, browser type, and pages visited (collected via analytics tools)
We do not ask for or store sensitive personal information such as identification numbers, financial account details, or health information.
3. How We Use Your Information
Use of Personal Information
We use the information we collect for the following purposes:
- To respond to your enquiry and arrange studio sessions
- To deliver the workshop or programme you have engaged us for
- To send you relevant follow-up correspondence related to your project
- To improve our website and services through aggregated, anonymised analytics
- To comply with applicable laws and regulations in Malaysia
We will not use your personal information for purposes unrelated to the above without first informing you and, where required, obtaining your consent.
4. Legal Basis for Processing
Why We Are Permitted to Use Your Data
Under Malaysia's Personal Data Protection Act 2010 (PDPA), we process your personal information on the following grounds:
- Consent — when you submit a contact form or agree to our terms, you consent to us processing your information for the purposes described.
- Contractual necessity — when we have an arrangement to provide you with a service, processing your details is necessary to carry it out.
- Legitimate interests — we have a legitimate interest in understanding how our website is used so we can improve it, provided this does not override your rights.
5. Sharing Your Information
Who May See Your Information
We do not sell or rent your personal information. We may share it in limited circumstances:
- Service providers — we use trusted third-party tools (such as email delivery platforms or website analytics providers) that may process data on our behalf. These providers are required to keep information confidential and use it only as we direct.
- Legal requirements — we may disclose information if required to do so by applicable law or a valid government or regulatory request.
6. Cookies
Cookies and Tracking
Our website uses cookies — small text files stored on your device — to improve your browsing experience and to collect aggregated analytics about how our site is used. For full details, please read our Cookie Policy.
You may accept or decline non-essential cookies using the consent banner displayed when you first visit our website. You can also manage cookies through your browser settings at any time.
7. Retention
How Long We Keep Your Information
We retain your personal information for as long as is reasonably necessary to fulfil the purposes set out in this policy, or as required by applicable law.
- Enquiry and contact form data is kept for up to 24 months from the date of your last interaction with us.
- Workshop and session records are retained for up to 5 years to support any follow-up correspondence you may wish to have.
- Analytics data is retained in aggregated, anonymised form and is not linked to identifiable individuals.
When personal information is no longer needed, it is securely deleted or anonymised.
8. Your Rights
Your Rights Under the PDPA
Under Malaysia's Personal Data Protection Act 2010, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate or incomplete information
- Withdraw consent to the processing of your personal information (where consent is the basis for processing)
- Request that we limit or cease processing your personal information in certain circumstances
To exercise any of these rights, please contact us at [email protected] or call us at +60 4 2641 8593. We will respond to your request within a reasonable timeframe.
9. Security
How We Protect Your Information
We take reasonable technical and organisational steps to protect your personal information from unauthorised access, disclosure, or loss. Our website uses HTTPS encryption for data in transit. Access to personal information within our studio is restricted to those with a clear need.
No method of electronic transmission or storage is entirely without risk. If you have any concerns about the security of your information, please contact us.
10. External Links
Links to Other Websites
Our website may contain links to external websites for reference purposes. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information to them.
11. Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website after any change constitutes your acknowledgement of the updated policy.
12. Contact Us
Questions and Concerns
If you have any questions about this Privacy Policy or the way we handle your personal information, please get in touch:
- Email: [email protected]
- Phone: +60 4 2641 8593
- Studio hours: Monday – Friday 9 am – 5:30 pm, Saturday 9 am – 1 pm
- Address: 7 Lebuh Pantai, 10300 George Town, Pulau Pinang, Malaysia